How can we help?
Sign in, test your speed, or talk to someone.
Talk to us
- 08971897320Support
- 7899087688Support
- Emailfastnetsupport@
fastcablenet.com - Office hoursMon to Sat, 9 am to 6 pm. Closed Sunday.
Paying your bill
Plans are prepaid, so your subscription is paid in advance. Pay online through our payment gateway by credit card or UPI, or pay in cash.
Sign in to your account, or call support for help with a payment.
Credit card
Online, through our payment gateway.
UPI
Online, through our payment gateway.
Cash
Ask support or your local operator how to pay in cash.
Common questions
Are UFN plans prepaid?
Yes. Plans are prepaid, so each month is paid in advance.
Is there a data limit?
No. Our home plans have no fair usage cap (FUP), so you can use as much data as you like at your plan's speed.
Do prices include GST?
No. Plan prices are shown without GST, which is charged extra.
Is there an installation charge?
Yes. Installation charges vary from customer to customer, depending on your area and operator. Call us and we will tell you what applies to your address.
What do I need for a new connection?
A completed Customer Application Form (CAF) and an address in an area we serve. Call us and we will guide you through it.
How long does a new connection take?
It depends on your area and your local operator. Call us with your address and we will tell you what to expect.
Do you serve my area?
We serve towns across Udupi district and Coastal Karnataka, plus Shimoga and Bhadravathi. Availability varies within each area, so call us to confirm your address.
How do I pay my bill?
Pay online through our payment gateway by credit card or UPI, or pay in cash.
Why does my speed test show less than my plan?
Download speed indicated on a plan is only up to our ISP node. Wi-Fi also slows with distance and walls, so test close to your router, or on a cable if you can. If the result still looks wrong, call support with it.
My internet has stopped working. What should I try first?
Check that the router is switched on and its lights are lit. Then switch it off, wait 30 seconds and switch it back on. If that does not fix it, call support.
How can I get better Wi-Fi around the house?
Keep the router in a central, open spot, raised off the floor and away from metal cabinets and microwaves. Thick walls and floors weaken the signal, so rooms far from the router will be slower.
Can I cancel and get a refund?
Once purchased, no refunds or cancellations will be accommodated. Read the full Cancellation & Refund policy for how disputes are handled.
When is your office open?
Monday to Saturday, 9 am to 6 pm. Closed on Sunday.